Privacy Policy — Black Bear Hauling LLC
Last Updated: 11/1/2025
1. Information We Collect
A. Information You Provide Directly
When you place an order, request a quote, contact us, or complete forms, you may provide:
Full name
Billing and service address
Phone number
Email address
Payment information (securely processed by our payment provider)
“Card on file” authorization
Order details and service notes
Uploaded documents or images (ex: scale tickets, location photos)
B. Information Collected Automatically
When you visit our website, we may automatically collect:
IP address
Device type
Browser type
Pages visited
Cookies and tracking data
Referring website or search source
C. Information from Third-Party Services
We may receive certain data from:
Payment processors (Stripe or equivalent)
Analytics platforms
Email/SMS communication tools
This data is used only for transactions, customer support, and performance.
2. How We Use Your Information
We use your information to:
Process dumpster rental orders
Contact you for scheduling, delivery, pickup, and service updates
Send invoices, receipts, scale tickets, and final billing
Store your card on file for approved charges
Verify identity + prevent fraud
Improve website and user experience
Comply with local, state, and federal laws
We do not sell your personal information.
3. Payment Information & Card on File
Black Bear Hauling uses secure, PCI-compliant payment processors.
We do not store full credit card numbers.
Stored cards are tokenized and encrypted.
Stored cards may be used for:
Overage weight charges
Additional materials or fees
Relocation or dry-run fees
Contract-authorized charges
You may request removal of a stored card after your account is settled.
4. Sharing Your Information
We may share data only with trusted service providers:
Payment processors
Email/SMS communication services
Hosting + security infrastructure providers
Local disposal facilities (for scale ticket verification)
Law enforcement (if required)
We never share or sell data for advertising purposes.
5. Cookies & Tracking Tools
We may use cookies for:
Website functionality
Analytics
Security
User experience improvements
You may disable cookies, but some features may not function correctly.
6. Data Retention
We retain data only as long as necessary for:
Service fulfillment
Billing
Legal obligations
Customer support
Dispute resolution
Customers may request data deletion once their account is at a zero balance.
7. How We Protect Your Information
SSL encryption
Secure hosting
Firewalls + malware protection
Limited employee access
Regular updates + monitoring
While no system is 100% secure, we follow industry-standard best practices.
8. Your Rights
You may request:
A copy of your data
Corrections
Deletion (when legally permitted)
Removal of card on file
Opt-out of marketing messages
Contact us at:
📧 info@blackbearhauling.com
📞 860-351-7226
9. Children’s Privacy
We do not knowingly provide services to minors or collect children’s data.
10. Links to Other Websites
We are not responsible for the privacy practices of external websites.
11. Changes to This Policy
We may update this policy periodically. Continued use of our website indicates acceptance of any changes.
12. Contact Us
Black Bear Hauling LLC
New Britain, CT
📧 info@blackbearhauling.com
📞860-351-7226